Socap Australia

SOCAP Australia, located in Bondi Junction, is the leading organization for consumer affairs professionals in Australia and New Zealand, facilitating connections, development, and training in the complaints management industry. They offer a range of membership benefits, including access to best practices, training programs at varying experience levels, and professional certification for individuals in the complaints sector.

The organization hosts an annual symposium and various events aimed at enhancing customer service and complaint handling skills, led by insights from research partnerships, like those with Deakin University. SOCAP's commitment to advancing the field is evident through its educational resources and networking opportunities for its members.

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