Elders Insurance

Interaction Solutions, based in Ipswich, Queensland, offers innovative tools for enhancing the review and analysis of Genesys Cloud screen recordings through their newly released Recording Studio. This platform provides seamless integration of audio and video with features designed to streamline quality management and training processes for contact centers. Additionally, the Interaction Archive Player (IAP) addresses challenges associated with cloud storage by enabling users to locally manage their Genesys Cloud interactions. With strong features like precise audiovisual analysis, data sovereignty, and efficient search capabilities, IAP ensures that organizations can effectively retrieve and secure their vital interaction recordings. Generated from the website