CX Consult

CX Consult, based in Melbourne, Victoria, offers expert consulting services focused on improving contact centre performance through comprehensive health checks and audits. Led by industry professional Justin Tippett, the firm provides practical, independent advice aimed at enhancing customer and employee experiences without any sales pitches or vendor affiliations.

With over 30 years of hands-on experience, CX Consult specializes in delivering actionable insights that help businesses identify strengths and weaknesses in their contact centres. Their services are designed for organizations of all sizes, ensuring tailored solutions that drive real, measurable results.

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