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360 Elizabeth St
Melbourne, VIC 3000

The Energy and Water Ombudsman Victoria (EWOV) serves as an independent and fair resource for Victorians experiencing complaints related to electricity, gas, and water services. They address a range of common issues, including billing disputes, connection problems, and service interruptions, while providing guidance on resolving these complaints effectively.

EWOV encourages consumers to first contact their respective service providers to attempt resolution before escalating the matter. If the issue remains unresolved, EWOV will investigate and facilitate a fair outcome, ensuring that consumers are supported in navigating their energy and water concerns.

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