Operata

Operata, located in Melbourne, Victoria, specializes in AI-powered customer experience (CX) observability for cloud contact centers, offering real-time monitoring of interactions between human and AI agents across various platforms. Their comprehensive platform integrates data from diverse sources to provide actionable insights, ensuring seamless and efficient customer journeys.

With features such as smart monitoring, proactive recommendations, and agent readiness tools, Operata helps organizations enhance both agent and customer experiences. Their approach aims to transform scattered data signals into connected experiences, empowering teams to resolve issues before they escalate and improve overall operational performance.

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