If you are a customer of Bob’s Transmissions, you will notice that you are very important to us! For your convenience we provide city towing and a courtesy car at a nominal cost if you need a major repair. You see, we realize that without you we would have no work to do and therefore there would be no reason for us to be here. For us to be successful, we need you to feel that you were successful in choosing the right transmission company to do the repairs that you need. You must feel that we were consistently fair and courteous with you from our initial contact with you right up until you drive home with your vehicle. You must be totally satisfied with our service and workmanship.