2020

2020 is an experience consultancy that specialises in understanding human behaviour to help clients design brands and experiences that drive commercial success and social engagement. With a focus on authentic branding and real experiences in the digital age, they cater to various sectors, including retail, entertainment, and hospitality.

Led by co-owners Jim Thompson and Jon Lee, the team has a rich portfolio that includes notable projects such as the redesign of Sunderland AFC's matchday hospitality and the customer experience at Emirates Stadium. Their expertise spans international clients and strategic masterplanning in cultural and travel sectors, positioning themselves as leaders in delivering transformative brand experiences.

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