Worst rental experience ever. Booked airport rental months ahead. Out of cars so I get sent to 1415 bell Rd. No shuttle, I have to take a taxi to the tune of $30. Wrong address so now I have to...
- Mon: 7:30am-6pm
- Tue: 7:30am-6pm
- Wed: 7:30am-6pm
- Thu: 7:30am-6pm
- Fri: 7:30am-6pm
- Sat: 9am-12pm
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Nasty, unprofessional, and trifling - this covers the rental office, the employees, the experience, AND the car. Used to use this location exclusively years ago - wow, has it really gone to hell....
This will be a lengthy review of what has been the worst experience I have ever had with a company. I made reservations scheduled to be picked up on Wednesday at the Thompson Ln location at 3:00....
Very simple procedure to rent a car. A bit difficult to find the place. It is right next to subway. I had a smooth ride. Not many people to pick you up on weekends.
Meh... Barely adequate Hertz facility. The car I reserved was not available (a la Seinfeld). My replacement Kia Soul did its best to smell just like urine throughout my trip before the check...