We bought a $3,000 refrigerator from Sears last year and were told it was a great refrigerator that would last a long time and was worth the money. The freezer quit freezing--but was still cooling at a refrigerator temperature--about a month ago, which was a little over a year after buying the unit. We called to get someone to come and repair it. The people we talked to had heavy accents, and told us it would be two weeks before it could be looked at. When it was looked at, the repairman said he knew what the problem was and ordered a part. Another two weeks later, he came back to replace the part. The whole refrigerator wasn't working when he left, but he said to give it 24 hours for the Freon to recharge and start working again. We gave it more than 24 hours, and the refrigerator never started working again. It was now Thanksgiving, and all of our food had gone bad due to our new Sears refrigerator being 'fixed.' We called to get someone to come look at it again, and were told it would be ANOTHER two weeks before someone could come fix what the repairman had messed up. Needless to say, we have no faith in Sears appliances now, and no faith that they will stand by their product and make right on their promises. Very disappointed to have spent so much money and to get such a substandard product and poor service in return.