Tech gets 5 stars. Sears' scheduling gets 2. The tech was professional and courteous. Once the part was available, he finished the job in less than ten minutes. The day before my first appointment, I received a text message confirming that the tech would arrive between 8-noon, with a note to "click here for more details." I didn't click, because I didn't believe I needed more details. When I hadn't heard from the technician by late morning, I clicked on the link: it advised me the time had been moved to between 11 a.m. and 1 p.m. That's a significant departure from the time requested, and I couldn't believe that wasn't in the body of the text. I may have to be in court at 1:30 p.m. on any work day. I don't know if I have to be in court until after 8 a.m. Because of that, I try to schedule things for the morning. Fortunately, the tech arrived shortly before noon, and diagnosed the problem in about 20 minutes. I also had a problem with the phone help, but I'm out of characters.