Founded in 1990, Genesys Telecommunications Laboratories delivers hardware and independent customer interaction solutions for more than 4,000 large- and medium-sized businesses throughout the world. The company has delivered open, flexible, comprehensive call center software solutions for the development of computer telephony integration. Genesys Telecommunications Laboratories has a staff of over 1,500 employees in nearly 45 offices throughout the world. Its Genesys Enterprise Telephony Software (GETS) helps enterprises generate productivity savings, reduce operational expenses, defer capital expenditures and avoid other costs associated with moving to Internet Protocol Telephony. Genesys Telecommunications Laboratories is a part of Alcatel-Lucent, which is one of the leading providers of voice, data and video communication services for government and commercial agencies in the world.