I was a little upset I was missing one part but when I contacted customer service they were able to help me and in a timely manner and I was really happy
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Bought a fireplace through Big Lots. No manual for how to assemble, but they did have a manual on how to operate the fireplace unit. Returned to store, they opened a 2nd box and that one was...
The costumer service is excellent. Very helpful and I love my fireplace!!! These guys are the best!!