Benchmark Transmission & Auto Care

2101 Ogletown Rd
Newark DE 19711
1 Reviews

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Opening Hours

Mon - Fri 8:00 am - 5:30 pm, Sat 9:00 am - 12:00 pm, Sun Closed

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In August of 2016 I took my 2008 Tacoma Truck to Benchmark Transmission in Newark, Delaware. My vehicle had a manual transmission and the gears did not shift properly. I took my Tacoma in for a free estimate. I was later quoted $1300, I decided to accept the quote and have my repairs completed.When I first arrived at Benchmark they were friendly. After the work was completed and I went to pay for the repairs there was a change.The customer service was horrible, when I walked in the employee did not speak to me, he just stared. When I asked him if I could be helped he spoke to me in a condescending manner. I remember thinking that if they acted this way before, I would not have had my vehicle serviced at Benchmark.After repairs were completed and I drove my vehicle, I noticed that it continued not to shift well and I was unable to put my truck in reverse. After calling Benchmark about my problem and they said that the vehicle drove fine when they drove it, I decided that I wanted a new car anyway. My trade in amount was reduced by $2,000 because of the faulty repairs. With the reduction in trade in value and the cost of repairs I was out $3,300.
Benchmark Transmission welcomes you to our Delaware automatic transmission repair shop website. The transmission specialists at each of our Delaware transmission repair shops are highly qualified and ready to deliver their expert automotive transmission repair technician knowledge & skills for your every automatic transmission repair need. Benchmark Transmission pledges to all of our customers that we will not remove a transmission from a vehicle in order to complete a repair unless absolutely necessary. Additionally our shop promises to diagnose transmission problems for all of our local and surrounding area customers in an honest and expert manner. Our shop strives to provide prompt and courteous service to all who visit our automotive transmission repair facility in the hope that you will come back to us for all of your automotive automatic transmission repair needs.