I've been purchasing from Alarm Grid for years, and recently decided to replace my Honeywell L5200 LYNX Touch panel that was no longer functioning properly. I put it off for months, but when I...
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I recently switched to AlarmGrid, and the experience was fantastic. The transition was seamless, and their team answered every question I had. They even helped me set up and program my system...
Overall, it has been good. The documentation could be better. Had some slow responses from technical support (email reply times on a couple of days timescale, and one request fell into a black...
Top notch customer service on all departments that I've dealt with but very happy with my recent tech service call with Thomas W. I had a issues with my iq panel2+ getting fried in a power outage...
Unprofessional, the level of customer service is 0. Service answers phone always and you do not receive a call back from owner and operator, CEO, Accounting, no department returns your call.
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