First off they charge a ridiculous amount to fix a window and for a new screen. My window needed to be repaired and balanced out with new hardware to fix it and to keep it open when I do open my window. So far they seen to not be able to actually get it right. I called them three times to come by and fix it ..because it keeps breaking and having the same problem. The woman in the office doesnt seem to keep track of customers phone numbers and for previous work don, very unorganized and they lie also...I wouldn't recommend getting this company because they do not know what they are doing and can't fix a simple window problem and dont know how to run a business.