Roto-Rooter Plumbing & Water Cleanup

1343 Canton Rd Ste C1
Marietta GA 30066
22 Reviews

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I called Tuesday morning early to ask for assistance.I specified that the drain had been clogged but my handyman had already unclogged the drain with chemicals. I told them that I was concerned that the pipes needed cleaning. That perhaps a root was in the pipe. An appointment was set for 8-12 in the morning. At hourly intervals I was called to let me know they were behind. At 7 PM, I said wait till tomorrow. I need them to go through the the trap on roof or under house because it was something far off. I was scheduled for first thing in morning. I later got an email saying 8-12 in the morning. The gentleman arrived at 12:15 and put a snake under sink for 6 ft to trap. That part was not clogged. (I had to go to hospital with friend and my husband was here. He was not aware that it had already been cleaned.) I had made it clear each time I made the appointment. The service man charged $399 for this service we did not need and tried to sell him chemicals for $60. Nothing was accomplished. I would definitely not use them again. I will say I have had Roto Rooter in the past and was happy. The service was good in past and reasonable.
The technician himself did a good job and I have no complaints about him. The service leading to his arrival, however, was terrible. I was given a time frame of between 7 & 11 PM and at 10:15 I called since I was concerned that I might have fallen through the cracks. The person I spoke with told me that the techs were on jobs and that they were running behind & tried to explain why no one called. It was still within the allotted time frame so I didn't raise too much of a fuss but 10:46 comes along A& still no call. I spoke with a rep who transferred me to a dispatcher & this person had the nerve to tell me that she's the one who called me at 10:17 which I knew wasn't true since I was the one who called! She then said that she offered to have someone come out the next day, which I already had stated wasn't an option, and that I declined! She had a bit of an attitude and a manager was put ont eh phone. The manager was apologetic and explained that the rep thought that I was someone else. Poor service. If the plumber himself were independent or worked for someone else I wouldn't rule out suing him again but I doubt that I'll be calling Roto Rooter for anything else.
My plumbing professional was Angel (3010). I did not have an emergency but he was at my door within hours. I could not be more pleased with my service call. I was experiencing problems with a sump pump in my basement which was already there when I purchased my home last year. He immediately knew the issue by listening to the mechanism perform. He evaluated my pump and determined there were some issues with the way it was installed ( a DIY project with the previous owner). He corrected all of the issues and I now have an odor free basement. I highly recommend Roto Rooter for their great service and reasonable pricing. I especially recommend Angel for his expertise, patience in working through my issues with an older home and professionalism!
We have been disappointed with Roto Rooter, big time. They replaced our water line from street to house after a major leak. But they placed the line 4 inches below the surface not the code required 12 inches. And they charged us $2,750 and took 3 days to do the job. That was 3 days without water. We discovered we were caught in the middle during a management / labor disagreement and attempts at getting Roto Rooter to bury the line deeper became entangled with their internal discord.
Beware this company. They charged $350, after their discounts, to unclog two toilets. It took total time of about 10 minutes. Call someone else when you need plumber or have emergency plumbing need. I'm sorry I didn't....
I was very impressive with the service I received. The technician wore shoe covers in my house to ensure they did not mess up my flooring. They were very professional and was able to accurately and quickly diagnosis my issue. They stayed until the issue was resolved and I had adequate water pressure in my home.
Excellent service and worth the money. My service man explained everything in detail and keep me informed through the process and cleaned up everything prefectly. I had 3 toilet issues and they both are fixed with upgraded water drains and flush values he even told me how to repair the water stain on my kitchen ceiling
We called on a Saturday they were out to the house asap ! And not to mention this is the weekend hurricane Irma is on the loose so they came all the way from Atlanta to Fayetteville to fix our problem and I know traffic is terrible. Our sump pump went out so we were so happy when they came to fix it ! They were very professional and careful! Treated our house like there house. Thanks so much !
I don't like scam artists. These ppl are scammers. He came looked at the leak outside and said it would be $650. My husband told him thank but we would need to get some quotes from other plumbers. The rooter guy then quickly said "okay I can do it for $500"!! So $150 off when we said we wanted other price quotes??!! Why not just give a fair honest price from the beginning!!? Not after you realize we are not dumb enough to accept the first price given and your competitors would be less. Ripoff artists. Stay away
We have used Roto Rooter for 2 different plumbing issues. Each time with the same tech, Stefan. I submitting both appointments online was very easy. First time frame 8-12 ( arrived at 8:30) and second time frame 8-12 (arrived 9 am). Prompt, professional; happy customer!
Excellence Experience today with Roto-Rooter, The Technician that responded go our call was Jose Tech# 2098. He was very Knowledgeable and Professional. He quickly assessed the problem and repaired it. Thanks for the excellent customer service and prompt response and repair. Me and my wife were very pleased. "Gary and Sonji Campbell"
Wow! If you have an emergency and need help... Ned Nedev at Royo-Rooter is who you want. My disgusting 1 AM experience was awful! I am thankful that Ned was introduced into the situation. Great, knowledgeable guy who made sure the situation was fixed properly and then he double checked to make sure another problem wasn't further into the pipe.
Called late at night and they were out the door and inspecting the plumbing first thing the next morning. Great customer service and a great help explaining everything that was going on and what could happen in the future. Workers came out the next day and finished the project in good time.
Roto-Rooter has plumbing experts that can take on your problems-big or small. Whether it's complex plumbing emergencies, clogged drains, sewer line problems or toilet problems at your home or business, our plumbing professionals are standing by 24/7. No matter what the issue, our plumbers can fix it-and we're available nights and weekends. Contact our friendly representatives to find out why Roto-Rooter has been the trusted plumbing service provider since 1935.