Located in Broadview, Ill., All USA is one of the leading providers of telemarketing and call center services throughout the region. The company specializes in offering various services ranging from lead generation to order entry, information requests, surveys, subscriptions, registrations, reservations, customer service, help desk, dealer locating and referrals. It operates 24-hours, seven-days a week call centers that offers inbound teleservices through a network of regional centers utilizing voice over Internet protocol and unified messaging technology. The company has a quality assurance department that monitors call activity to identify and minimize hold-time, both locally and network-wide and adjusts staff levels accordingly. All USA s order fulfillment services include receiving, warehousing, inventory management, laserjet invoice printing, kit assembly, pick, pack and shiping services, returns processing, order tracking, and management reporting. The company also offers training programs that encompass both interpersonal and client specific issues.
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