Firstsource, earlier known as Medplans2000, is one of the leading global providers of business process management services. Founded in 2001, the company offers customized business process management solutions to various health care, media and telecommunication industries, as well as financial services. It has more than 70 global clients, including banks and credit card, media, health care and telecom companies. Firstsource offers customer care and acquisition, transaction processing, billing and collections and business research and analytics services. Its customer acquisition services include outbound telesales, inbound telesales and direct marketing. Its customer care services include voice-enabled customer support, online transaction, help desk and back office processing. Additionally, it runs various customer retention programs. It offers a range of transaction processing services that includes disputes and complaints resolution and form processing. Firstsource s billing and collection services manage client collection processes, including inbound collection, early fraud identification and skip tracing.