We had 3 appointments today. My 13 yr old daughter, my 9 yr old grandson & my 6 yr old granddaughter. I have no complaints with my daughter's visit, but my older daughter was there with her two children & she had a huge problem. They called my grandson's name 1st. When my daughter stood up they told her that she could not go to the back with an extra child. She had a choice to let my grandson, who is autistic, go to the back alone or leave her 6 yr old child alone in the front with strangers. You call this kid friendly? My grandson was already scared to be there & when they took him to the back, they nurse told him to go to the last room. She just left him to find the room on his own. When he spotted me he was so excited. He said, "MawMaw they said to go to the last room, but I don't know where that is." I made him stay with me until someone showed up to show him where to go. I was so glad that it was the room right next door to my daughter so I could try to watch both of them. My daughter was at the front desk crying & begging to go to the back and check on her son. When they finally let her go in the back, they told her that her daughter had to sit outside of the room because 2 children can't be in the same room at the same time. Once again I was going in and out of the room to help watch the children. You would think that we had been through enough, but there had to be ONE rude person in the back. She was not a nice person & had some very rude comments for my daughter. My daughter put her in her place & she kept her mouth shut for the rest of the visit. If this is how this place will be ran, then Kool Smiles will be losing 3 patients. I know more parents are telling us that they are looking for a new dentist because of the way this place is running. It's not the doctors, they are amazing. MOST of the staff is amazing. Get it together Kool Smiles or families will be walking away.