Roto-Rooter Plumbing & Water Cleanup

812 W Patapsco Ave Ste I
Baltimore MD 21230
26 Reviews

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Opening Hours

Mon - Sun Open 24 Hours


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I needed a toliet seat replaced Now, past amature repairs left a slipping seat held by rusty bolts and glue. Called the dispatcher at 7:00am, she understood my need and urgency . Technician Chan responded on time, located the correct color & style seat needed. Even cleaned the residue left under the old part! Job completed 100 % by noon including a parts run. Thanks Roto Rooter!
I would like to take this time to send out my appreciation to Roto-Rooter for having a very dedicated worker/ technician name "Van". Van came to my home in DC on two sperate occasions and worked on my drainage system. I was very impressed with his customer first attitude and his knowledge. Van came the second time with a trainee by the name "Melvin" he also was very nice and interested in learning the trade and doing it well. My dealings with Van at this point,I can truely say in all my dealings with outside companies,has been the best experience I have had in a long time. I will recommend your company to many and will always mention "Van" in my conversation. Sincerely,Ms Donna HIll
I bought a new home and three of the sinks were not draining properly, additionally I had some water seepage in the basement. I asked around for any referrals and then a friend recommended Roto Rooter. What a great experience from beginning to end. The customer agent was very friendly and courteous, and the technician Andrew that came out was very knowledgeable and honest. He was able to asses all the issues, fix the drain in three if the sinks and clean up afterwards. He was a nice guy who didn't teg to take advantage of me in anyway, he explained what he was doing every step of the way and went over the details of the repairs. I would highly recommend this company to anyone! They were prompt and courtesy and if I have any plumbing issues in the future I will make sure to call and ask from Andrew! Job well done!
We just got service from Rotorooter for our basement toilet. Tech came promptly, gave estimate and started work right away. We had to replace an ASCENT II maserating toilet system. This was a difficult job. The tech from roto rooter did a great job. Was patient and helpful even though the job went a little beyond his estimate. The tech was Khiangte (#7909). Will be glad to have them back for similar difficult jobs that we might have.
From the initial telephone contact to the completion of the job was just a matter of hours. The three people involved were superb in their knowledge, helpfulness, and competence at their position--Josue Tech #3607, Mike Rattiff, and I hope I am remembering correctly the name Christina as the first person to whom I spoke.
Van was absolutely wonderful. He went above and beyond and tightened our loose toilet seat and faucet, which had nothing to do with the problem at hand. There was a delay in our service, to no fault of Van, and the customer service rep over the phone immediately deployed Van and offered us 10% discount. They were great and the problem is totally solved.
The service from time of call to completion was a 5 star operation.. The service was very prompt, the service person was first rate. He was extremely knowledgeable and very helpful in finding the most feasible way to clear up our problem. I would not hesitate to call again.
Our plumber (Chris / 7932) arrived as promised and was able to take care of the situation with our sump pump quickly and at a good price. He discussed our options concerning repair vs. replacement, and gave us great information about sump pump problems in general. It was a pleasure doing business with Chris and we'll look to contact him in the future should the need arise.
I was pleased with my service. The Tech was great. My only negative response was the pricing which seemed to be "high". It appears that Roto Rooter has 2 sets of pricing. One for new customers and one for customers who have used Roto Rooter before.
Excellent same day response. Technician, Chris, was highly qualified. Communication with the service department was very impressive. All work performed was completed in a timely manner and I'm very satisfied. This was my first experience with Roto-Rooter. I would not hesitate to contact them for my future plumbing needs.
Came promptly, within a couple hours. Were very professional and businesslike. Cleared the stoppage. Found a foreign object 40’ down our main drain. DID NOT TRY TO PULL IT OUT! Claimed we have to excavate to remove it? Will seek a second opinion...
Pam D I called them ad a result of carpet installer putting a nail in the main water line. They sent someone in less than 30 minutes to fix the problem. He did a spectacular job! Thanks for the prompt and courteous service.
I had an issue with a clogged drain in my basement, which two other plumbers were not able to resolve. Christopher came at 6pm on Friday, made the right diagnosis and fixed the issue in two hours. He was courteous and professional.
I have always been pleased with Roto-rooter. Three years ago, they came when I had a sewer line break - they did the cleanup and the excavating division replaced my sewer pipe. They are always prompt. Yesterday I had a leaking hot water heater and they were the only company that I called that would come out right away. The hot water heater was promptly replaced. The technician was polite and friendly.
Need a good plumber? Roto-Rooter is North America's largest provider of plumbing & drain cleaning services with more than 600 locations in the US and Canada. Roto-Rooter is the company to call for residential plumbing, commercial plumbing, drain problems, sewer cleaning, sewer repair and 24-hour emergency plumbing. We're fast, we're professional and we guarantee our work. No job is too big or too small. We do everything from underground sewer line repair / replacement to faucet installation and every plumbing job in between. We can fix disposers, toilets, sinks, showers, water lines, water heaters and sump pumps. Our plumbers are courteous, efficient and ready for anything. Our plumbers excel at a number of tasks including water jetting, video camera line inspections, leak detection and line locating. Roto-Rooter offers eco-friendly drain cleaning products that will take care of your plumbing problems and protect the environment at the same time.