Western Massachusetts Electric Company is a distributor of electricity in western Massachusetts. It is a subsidiary of the Northeast Utilities System, based in Berlin, Conn. Northeast Utilities is a Fortune 500 energy company that provides a full range of energy products and services to residential and business customers. Western Massachusetts Electric Company delivers energy to more than 200,000 residential, municipal, commercial and industrial customers in 59 communities throughout western Massachusetts, which includes Hampden, Hampshire, Franklin and Berkshire counties in Massachusetts. Its distribution network includes nearly 3,000 overhead pole miles and more than 900 underground line miles. Its easy-to-use automated phone system processes calls quickly.