About Cunningham Communications Dick Cunningham founded Cunningham Communications in 1989. From a humble beginning, he built a major force in the communication industry offering quality answering services and call center activities. We are a family owned business offering 24/7 services to a diverse client base ranging from small businesses to large medical groups. Our quality, professional service has always been the number one goal of our entire staff led by our philosophy that the client's satisfaction is of the utmost importance. We are native to Grand Rapids and are located near downtown and the Medical Mile. While our reach spans nationally, it's important to us to help support our local economy. In order to maintain our superior level of service, our three-month agent-training period is quite involved. New team members are introduced to our less demanding accounts and work under strict supervision. Our expert management staff determines when an agent is ready to move up to the next level. We have extremely low staff turnover with the majority of our agents tenured 5 years or more. This means fewer errors, higher client approval rate and satisfied customers which translates to increased revenue for your business. Our telecommunications equipment is among the most sophisticated in our industry with reliability that is second to none. Our state-of-the-art system enables us to offer all of the services that are demanded in today's technical environment. In addition, all of our equipment is backed up with a natural gas generator ensuring you and your clients will be taken care of ( no matter what the circumstance ).