At enPower Technology Solutions, we provide high level IT management at a cost that is affordable to most small businesses. With the ever expanding capabilities of the web, small businesses can sometimes feel left behind in regards to their information technology without a professionally managed network. Luckily, our vCIO services provide companies with a way to get all the advantages of hiring a Chief Information Officer at a fraction of the price. Our vCIO services include creating strategic IT goals, planning the IT budget, facilitating technology changes and analyzing current business processes. That is the beauty of hiring a professionally managed network administrator to handle all of a business’s IT needs. With most small businesses, hiring a full time IT person or network administrator is not feasible because of the cost involved. Once a partnership is formed with a client we become an extension of their business operations and become their IT department. Unlike many other companies, our entire staff consists of level 2 engineers or higher. Which means when a network issue arises, the business will have a dedicated, qualified computer technician available to provide technical support to resolve that issue. The process begins by developing a strategic network plan that encompasses all of the IT needs of the business, while balancing their needs with their budget. Once the plan has been established our team will begin the implementation process. Whether the business is transitioning from another IT company or starting an IT plan from scratch, we will facilitate the transition/creation of the IT plan. We will assist in setting up a helpdesk, installing virus protection, configuring the network/server, executing daily computer updates and much more. After we have implemented our network plan, if an issue occurs the client contacts our helpdesk support department to start a new ticket for the problem. An engineer will be assigned to this ticket and will troubleshoot the issue until a resolution is found. In many cases a computer technician will use the remote desktop feature to login to the network, assess the problem and find the solution. Depending on the type of business, there may be IT compliance or IT regulatory needs which need to be addressed. If a business is selling products through an online payment gateway then there is PCI Compliance required to ensure the network is strong enough to handle customer’s sensitive information. Our staff here at enPower Technology Solutions stands by our commitment to help solve the information technology issues your business faces in this digital world.