In business today 7 out of 10 callers are put On Hold. What they hear can affect your business! When they hear silence, chances are good that they ll hang up.. or worse, call your competition. Effective On-Hold messages reduce hang-ups by nearly 80%.. and callers will even stay On Hold longer with a thoughtful On-Hold marketing program. In fact, 16 to 20% of callers respond to offers based on a message they heard On Hold. Our affordable On-Hold message programs combine, licensed music with custom messages that are unique to your business. With The Production Department, your On-Hold message system is simple to set-up, easy to maintain, and Proven effective.