Here's what our customers are saying about us... Nord Jewelers provides excellent customer service. Whether you make a purchase or not, they treat everyone as a valued customer. From Jeff, the owner, to Bob, the Sales Associate, along with the rest of the staff they take the time to educate you and provide you with genuine honest advice, even if it means directing you somewhere that will fit your specific need. They will go above and beyond to meet your needs and 99% of the time Nords will find a solution to satisfy their customers. Not only is Nords clearly the best jewelery store in the city, it is one of the best customer service businesses in West Michigan. I've been going to Nord's for over 10 years. They are the very best in Kalamazoo. They have top quality pieces and the personal customer one on one service just cannot be beat. If you need a repair, new item or just a watch battery they will treat you like a million no matter what the reason as soon as you walk through their door. A personal 'small town' feel with an upscale 'big city' class in jewelry. I cannot say enough about this jeweler. I'm thrilled that we have them in our city. A highly TRUSTED jeweler that we can all count on.