BI also known as the Business Improvement Company was established in 1950. It focuses on improving the performance of employees, sales channels and consumers. The company s areas of operations include market research, recognition programs, and media and events production. Its subsidiaries, Total Training Network and Peak Performers International, market online training libraries for businesses and provide educational seminars for business professionals. It also designs and develops custom Web-based and CD interactive learning solutions and modules and operates a consumer loyalty and business-to-business marketing agency. The company offers its services to various industries, including automotive, banking, banking and insurance, food, health care, manufacturing, retail and telecommunications. BI is ISO 9001:2000 certified and has a corporate office in Minneapolis.