State Farm's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. You're a neighbor not a number. When you're in my office, you'll receive the finest in personal insurance service. We answer calls personally and use voice mail as back up. We also have 24 hour Good Neighbor service to take care of policy changes or claims, 24 hours per day, 365 days per year. Focusing on auto insurance in Charlotte, North Carolina.