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justin was very professional and knowledgeable. He was very thorough and explained everything well. He is an valuable asset to weather master.
Initial service call was great and quick. Technician that came out was great. But the company pricing for repairs is a major rip off. Was quoted $1,385.00 for a replacement gas valve part plus labor for the installation. Called another service company to get a second opinion and they charged me $220.00 for the exact same part and I got the same repair completed from a competitor for less than 1/3 the price. Seems that Weathermaster is more concerned about selling their maintenance contracts than providing service at a fair price. Would never recommend this company.
It was very disappointing in the service I received from the electrician with Weather Master. I needed about a dozen or so small electrical things done around the house and called Weather Master because I've used them in the past for HVAC. The work was performed but two of the outlets were installed incorrect and not working properly. I called the following day and got the run around saying someone will get back to me. No one returned my calls and then finally I got the electrician himself on the phone and he said he can come out to fix the issues but will have to charge me. This mad zero sense to me and will never use Weather Master again for anything! A neighbor was getting some electrical work done by another company and they came over and took care of what they said was crappy work. They fixed my issues at no cost!
Bad sales practice and switching price when job completed with different amount. I asked Weather Master Home Services for estimate on csst bonding. The technician said he called his boss and he can do for $75 if I do now which save him the trip or $175 if he comes back. I agreed to have the technician perform the job. Once the job is completed which took less than 30 minutes. He wrote up the invoice for $175. I asked him why and he said he did not tell me $75 and his boss said the same. This is a bad business practice and switching price one job is completed.
Weather Master is one of the companies I trust doing business with. Its techs are the greatest. Hurley Redd was the tech that came out on a service call. He was professional, knowledgeable, courteous, and friendly. He promptly identified the problem and fixed it. He also suggested some things I might need to consider given the age of my HVAC system. He was very easy to understand and to do business with. Thank you Weather Master and Hurley.
My AC went out overnight and I called first thing the next morning. I got on the waiting list for same day service knowing I might not get a tech by that day. After a very long day for him, my tech Nick came at 9pm and spent an hour on the repair. I'm so grateful, given we are set for one of the hottest weekends of the year. Thank you!
Choosing Weather Master for my recent AC repair was a huge disappointment. I recently selected them back in June for AC repair based on their online reviews. I ended up needed to have the entire unit replaced, which I worked with Weather Master to do. Sadly, ~$4,000 and 4 short weeks later, the brand new unit stopped working. I had to wait 2 days for someone to come. Upon diagnosing the problem, they confirmed it was a faulty part not installed correctly causing the unit to leak coolant. I had to wait 4 days and constantly call them before someone came to fix it! Less than 24 hours later the same part, which was installed incorrectly again, broke. I had to call constantly to follow up (even left a message for the owner who never called me back) before someone came a third time. I have been expecting it to break again, and last night it did. Now I have to call and wait for them to come out again. I would go with another company, but can't due to the warranty on my new unit.