First, we are privately held; we are not a franchise or a division of a larger corporation. Everything is done right here in Lancaster. This includes payroll processing, taxes, billing, time and attendance - all the services we provide for our clients. What does this mean to you? It means that if you need help, we are right here. You can come to our office or we can come to yours and talk face-to-face. All our decisions are made here and our word is as good as gold. We do what we say and say what we do. We are accountable from the top down and value our reputation as much as we value our Clients' complete satisfaction. Come to think of it, they go hand in hand!
Second, exceptional, personal service drives everything we do. We have built every part of our business process around our Clients' needs. Our service is designed the way you prefer to work. It's convenient, easy to use, and flexible. For example, we answer our phones personally - we don't use an "automated attendant" with complex and frustrating dialing trees. Your payroll information is available on-line, 24/7 for you to view or enter payroll data, run reports or submit your payroll. We recognize that no two businesses are the same and neither are their payrolls so we customize your payroll to your specific needs in a plain English, easy to use format. Our Payroll Edit instantly lets you view check calculations prior to processing so you can fix errors before your payroll is submitted. These are just a few examples of how our business is focused on your needs.
Third, and perhaps most important, is our people. Total Payroll has some of the best employees in the industry! They are professional, friendly, and easy to work with. Since each of us get a paycheck we know how important an accurate payroll is to you and your employees. When you become a client, we connect you to one designated Service Representative. He or she gets to know you personally and your unique business needs. You'll work with that same person, day in and day out. He or she is your single point of contact that you can count on to make sure your payroll runs smoothly, effortlessly and reliably every single time! He or she will also help you tailor and customize our services, systems and reports to do precisely what you need them to do, simply and easily. Your Representative is empowered to solve 100% of any issues you may encounter. No runaround, no "chain of command" delays and no finger pointing or sighs of frustration. In fact, 99% of issues are resolved in the same day they are reported. Did I mention experience? Each of our Service Representatives average more than 20 years in the payroll business - you won't find that at any of our competitors! This invaluable experience means they are knowledgeable, mature, and they understand payroll and how businesses work. This is exactly why you will receive better, faster, and more accurate service at Total Payroll. So you can see, our people really do make the difference!