While technology has changed significantly over the years, TBCS's dedication to customer support has never wavered. Whether its a customer with a 20 year old key system (TBCS still has several under support ) or a brand new IP PBX, calls for support are greeted by a friendly live voice and responded to by a courteous local technician, usually arriving hours before expected. Customers can also expect to always be assigned a personal account manager who will drop by from time to time to see how things are going. A lot of TBCS's competitors consider this level of service to be old fashioned, but TBCS's customers wouldn't have it any other way. TBCS, Inc is a Nashville, TN-based company that began in 1978 as Nashville Telecom. In 1983, the name was changed to Tennessee Business Communication Services and in recent years has become known simply as TBCS. President and Founder Larry Featherstone and General Manager Steve Mars have been on board since day one and continue to be passionately involved in the day-to-day operation of the business. TBCS is proud to form strategic partnerships with some of the most innovative and highest quality voice and data companies in the world, including Vertical Communications/Vodavi, Win Communications, Adtran, Fonality, and TalkSwitch. TBCS also offers support agreements for a variety of other manufacturers.