ContactWorks offers a range of consulting and customer contact services and operations. It also offers customer relationship management, sales, marketing and promotion, order and fulfillment, and repair and tracking services. The company designs and manages both voiced and nonvoiced customer interaction applications. ContactWorks additionally provides implementation, recruiting, training, retention, performance measurement and total quality management services. Its customer communications services include customer contact, marketing and promotions, consulting, portal design, hardware security, and field sales and management. The company s technical support services include agent-to-customer affinity, performance management, and recruitment and product training. ContactWorks additionally provides a range of telemarketing, trade show, pricing and marketing support services. It serves Universal Studios, Paramount Pictures Home Entertainment, La Quinta Inns, GTE Wireless, Adobe Software, American Standard, the American Association of Retired Persons and American Express. The company is located in Austin, Texas.