Roto-Rooter Plumbing & Water Cleanup

2800 Longhorn Blvd Ste 102
Austin TX 78758
20 Reviews
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Open 24 Hours

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My problem was not an emergency but I called on Friday and they scheduled someone to come out on Monday. He explained everything carefully and fully and then called my landlord to ok the work directly. Very Friendly and helpful, very professional. Will be happy to use them from now on!
Andre Sr #4305 helped me install a new kitchen faucet. He was amazing at being detailed, on time, and gave me discounts wherever he could. I would call him again in a heartbeat. We even had to order a new faucet, he gave me his discount, picked up the faucet for me, and delivered and installed the next day. So helpful!
My elderly mom's drains and toilets were overflowing every time the washing machine drained! She was frantic! I made an online appointment for the next morning. He was there by 8am. (Predicted service time online was 8-12). He was kind to my mom. Very courteous. VERY CONSIDERATE. He meticulously returned everything to its original place (under the sink) after he snaked the drain. Diagnosed problem as tree root in front yard. Opened the line as best he could and ordered the repair. ABSOLUTELY FANTASTIC.
It was a pleasure to do business with a company that really understands customer service. All of the employees we dealt with from the plumber , Oscar, to the water restoration techs,Torres,lead tech, and George, water tech,were knowledgeable, efficient and friendly. Torres kept all the different parts of the job moving in a timely manner. He organized the packers with Tina and the movers to clear the rooms that had been impacted. He interfaced with the insurance company rep. to inform him of the work being done. I really appreciated the job they did and would recommend them to any who need plumbing or water restoration services.
Waited many hours for service. When they finally came they found no leak in gas lines and were here 15 minutes but charged 275. I'm grateful for knowing there was no leak but felt over charged. I could not understand why the gas company found some evidence of a leak but they did not, and may have to have it checked again.
We live here in lockhart and we had a water leak somewhere outside our house and i called jose and jesus with in 1 hr they showed up with no hesitation they jumped on the water leak very good and professional people i would recommend them to anyone... they know what there doing thank you again jose and jesus!.. Thank you Jesus!
Andree Sr #4305 and Shannon #2649 were both blessings to me today. After a frozen pipe burst and furnace issues, the last thing I needed was for my tenant's toilet tank to overflow. But, they came out fast on a Saturday and listened to what previous attempts we had made to fix it and were able to make a minor repair in no time flat. Other plumbers would only talk to me about doing a complete rebuild ($600) instead of what ended up being just a small clip needed to hold down a the fill tube. They just charged for the visit. It was a God send!
Jerome was able to correctly identify the issue and solve when 2 other plumbers could not. He was patient in explaining the issues to me (who knows very little about plumbing) and finished the job in a reasonably quick time frame. Highly recommend!
Called looking for a plumber to fix a clogged toilet and leaky faucet. Instead we get a guy come in with a moisture meter telling us there's water under our bathroom floor and that it is a serious emergency we need to have immediately addressed, and their "water damage mitigation team" will be by later that day. After waiting most of the day, I call to ask after this team and I'm told they are "so backed up" but will arrive first thing the next day. They do not. I call roto rooter asking where the team is, and I'm told that I'm not even on the scheduling board. Then five minutes later I'm told there *isn't even* a scheduling board for me to be on, or not be on. I'm also told the team leader will call me right away. I wait half an hour, receive no call, and call again. I get to listen to the dispatcher discuss, with the team leader, the supposedly non-existent scheduling board which I am STILL not on, after spending almost another 30 minutes on hold. So after two days of having to alternately sit on my thumbs waiting on these chucklefucks and having to badger their dispatchers, finally they arrive and destroy the tile they claimed they would totally, totally save.
I'm very pleased with the work Roto-Rooter did. I had a faucet leak that leaked into the wall. I called for a plumber and the water damage mitigation team made it out first to begin preventing any further water damage and to prevent mold from starting. They walked me through the options and I went with them to handle the mitigation and drying of the wall. The plumber followed close behind them to get the leak fixed.The mitigation and plumbing techs were all really polite, respectful, and did a great job getting everything fixed promptly. I will definitely go with Roto-Rooter for any plumbing needs in the future!
I recently had broken pipes due to the freezing weather. Roto Rooter was extremely quick to respond. They showed up within hours to repair the pipes and clean up the water damage. Chris did a fantastic job coordinating the schedule, since there was high demand for their services due to many broken pipes in Austin area. The plumber and the water mitigation team were very courteous, prompt and professional. The water mitigation team stayed past midnight to ensure the job was completed. Phase two of the repair included replacement of pipes in my garage. Jesus and Jose were very prompt and did a great job fitting me into their tight schedule. They were very courteous and showed me the details of various materials and options for me to consider. I will definitely call Roto Rooter in the future for plumbing needs. Great team...nice guys!
Roto-Rooter sent a plumber out less than an hour after I called them about my clogged kitchen sink. When the cable (55') wasn't long enough they quickly came up with an alternate plan and got another truck out with the jet machine needed. I was concerned that the pipes in my old house would be blown and they assured me that it was safe for my pipes. They even checked out the condition of the pipes so I knew what was going on. They were awesome!
Jose (790) and Jesus (2707) did a great job fixing the water leak under the sidewalk in my front yard. They were very prompt, professional, and friendly. This was my first time to use Roto-Rooter, and I'm initially very pleased. I can't comment on price because I was too lazy to shop around. :)
Whether you're experiencing a plumbing emergency, or something as simple as a leaky faucet or running toilet, Roto-Rooter can help you get it fixed quickly. Roto-Rooter's expert plumbers in Austin are standing by 24/7, and offer honest estimates and a high level of customer service. There's a reason Roto-Rooter has been the trusted name in plumbing for nearly 80 years.Call one of our friendly and trained customer service representatives?they'll be happy to schedule your service.