Credit Protection Association (CPA) Inc. is one of the largest customer retention and recovery firms in the United States. It serves as an extension of its clients billing and collections departments. The company offers services, such as receivables management, subscriber retention, call centre solutions and equipment recovery services. It is also a full service bad debt management and recovery firm that serves the cable television, video, banking, medical, publishing and retail industries. The company has many clients, such as delphia, Charter, Insight, Bright House, CableVision.