ARS Rescue Rooter

The customer service is awful, really. They gave me an appointment window of 12-4pm. The tech didn't get here until 8 pm or later. Waited all day. I had to call THEM for updates! Granted, the...

a. Non-responsive. b. Focused solely on selling and installing new equipment, not on communication or customer service. c. All calls go to a call center. They dutifully take down all information...

At 1:00 PM on Friday, I scheduled a service appointment that was problematic due to poor communication and scheduling issues. The initial appointment email confirmation provided a wide arrival...

ARS had a promotion as I was shopping in Lowes. It was 19.00 tune up for my HVAC. The sales person convinced me this was a great deal. So I made the appointment for the following week between 8 to...

I was stupid enough to enter into a service agreement with these people for which they would provide spring and fall checkups of my HVAC system. This fall, four different times I scheduled an...