The Buchanan County Department of Social Services administers a variety of medical, food, income maintenance and social service programs supported by federal, state and local funds. Consumers include those receiving public assistance, as well as other individuals and families in need of services. Eligibility criteria for most programs are based on universal access or household size, income and resources of the household. Normal office hours are from 8:00 a.m. until 4:30 p.m., Monday through Friday. Services can be accessed through a receptionist, who will refer requests to the program area designated. Emergency services such as child protective or adult protective services may be accessed after normal office hours by telephoning the sheriff s office or calling the Richmond Virginia Hotline. The Buchanan County Department of Social Services is located in Grundy, Va.