When I was searching for a dentist that takes our insurance Kool Smiles was on the list. I initially went to the office in Christensensburg, VA. The "receptionist" behind the desk was very unprofessional!!. She slumped in chair as if she were on her couch at home, too relaxed for a work environment. Even when I walk towards the desk she remained in overly relaxed state. Call me picky, but the first thing a person sees is the receptionist and she didn't make a good impression on me. She looked to see if she had any available appointments, she didn't and told me to call the following week. When I did, the person on the other end was polite and very professional, however you could tell that she was at a call center and not at the office I had visited prior. She took my daughters info and my insurance info and made an appointment for the following day. We went in for the appointment and the same lazy receptionist was there. Then to make things worse, I had to give all the same info I had given the lady at the call center the day before and I had to call the call center again and give them a payment before anything services were done. I have never had to deal with this at any other dentist office in California ( we just moved to the area from there) We were always billed and didn't have to bother with the extra announces. The hygienist was great and so was the dentist. My daughter won't need to go back to the dentist until November, so I will be looking for another dentist in the area.