Jay W.
10/17/2025
Lovera (customer service) really made my day. I was furious when I called petsmart because my auto ship delivery was never delivered. I have been waiting for almost 2 weeks for my package. He...
PetSmart
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5515 W Broad St
Richmond, VA 23230
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
Also at this address
Reviews
3.063 reviewsDerek F.
11/26/2025
Went to the willow lawn location to do a return ( pretty standard as I've been spending around 100- 150 a month at this location for almost 9 years. David, the manager on the weds the 26th at...
Chad M.
6/21/2025
We will never take our animals back there. Awful and the manger is rude if she was a manger. Still waiting on district manager to call. Ha ha finder someone who cares about your babies.
Jordan K.
8/26/2024
Took my dog to get a Bath and brush service. Which includes a wash, dry, nail trim, and paw pad trim. I got her back without her paw pads trimmed, and had to specifically request that they do it...
McKenna D.
7/10/2021
If I could give negative stars to hurt their ratings more, I would. I've been getting my dog groomed every month for years at different groomers depending on location and availability. And this by...
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