IT-Lifeline is a Business Recovery provider with complete data protection, recovery and restoration solutions spanning multiple business segments. With a full range of technology continuity solutions ' from plans to action ' we ensure efficient, cost effective recovery from system failure or operator errors, unlawful or accidental intrusion, and natural or man-caused calamity. Located in seismically stable, climatically mild Eastern Washington, IT- Lifeline operates a workplace technology recovery hub that delivers levels of redundancy from real-time continuation of all or priority business operations, to backup and recovery of critical data and applications. IT-Lifeline was recognized by IBM as one of three finalists out of thousands for the IBM Tivoli 2009 Business Partner Service Management Solution Award. The award recognizes an IBM Business Partner solution delivering the Visibility, Control and Automation needed to industrialize business and IT operations. The solution demonstrates improved management of the customer IT infrastructure through an integrated set of IT services based on Tivoli products, and documents the unique power of using IBM Service Management.