Alliant Energy

Madison WI 53718
2 Reviews

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Mon - Sun Open 24 Hours


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I own a business in Newton, IA. I have been trying to reach customer service for about 3 weeks and have spent over 3 hours on hold w/customer service without answer. I go through pay plan and get someone, whom of course cannot help with my problem so they "escalate" to someone who can and who will call me within 48 hours. Never have received a return phone call. If I could give them a negative rating believe me I would. Meanwhile I am being charged for a building I am no longer in and they cannot seem to get the auto pay going. I have no idea how to proceed.
Tried multiple times to get payment plan. They refuse since I messed up once. Switch jobs and make less. Was disconnected on a Friday. Trying to figure out how to make full payment. Asked for numbers to help me out maybe and gives me a number that doesn't work and one that is closed for the weekend. Going to drop down to 25 as a low Sunday and even if I make full payment they say I have to wait til Monday for service to reconnect. I get my fault for past due but having only one option for electric in my area, you would think they would work a little more with me. Help out your customers. Not everyone makes alot.

We recognize, respect and appreciate the valuable and different perspectives that each of us brings to the work environment, our company and our customers. 24 Hour Electric Emergency or Outage Reporting Service 1-800-255-4268 24 Hour Customer Service 1-800-ALLIANT (255-4268) Diggers Hotline 811 Alliant Energy 4902 North Biltmore Lane PO Box 77007 Madison, WI 53707-1007 Shareowners 1-800-353-1089.   We are proud to be a Midwest energy company that provides electric and natural gas services to our customers and communities throughout Iowa, Wisconsin and Minnesota.

Alliant Energy traces its roots back nearly 100 years and we continue to deliver the energy and exceptional service that our customers and communities count on - safely, efficiently and responsibly.