For more than 35 years, Great Lakes Higher Education and Affiliates has been a national leader in the student loan industry, providing services to borrowers, lenders, schools and guaranty agencies. The company works with schools and lenders to determine the financial aid options available to student borrowers. It ensures that funds are available to borrowers when needed. Great Lakes Higher Education answers questions about student loans and helps borrowers understand rights and responsibilities in repaying them. As a loan servicer, the company provides customer service and billing and administrative tasks on behalf of participating lenders. As a guarantor servicer, systems and processing services are provided to affiliated guarantors and other agencies.